Tune & Repair Shop Supervisor - Winter 23/24
Please note, this position is located at Crystal Mountain Resort in Enumclaw, WASeasonal (Seasonal)WORK AND PLAY IN THE MOUNTAINSJoin our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it's more than our work.
It's our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road.
We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else.
Events are always on the calendar and friends are always down to play.
Work in the beautiful National Forest, neighboring Mt.
Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.
JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us- whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players.
Find your line, join our team!BIG PEAKS, BIGGER PERKSEmployee perks:
Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
Free Alterra season pass for spouse and dependents 25 & under 50% off window ticket price at IKON partner resorts Free access to Alterra Mountain destinations during time off Free ski-referral letters for employees to use at other mountain resorts during time off Discounted friends & family day-ski vouchers (Up to 85% off) Discounts on Ski & Snowboard Lessons Discounts on Ski & Snowboard Rentals Discounts on Gear Tune-Ups Discounts on Food & Beverage Discounts at Crystal Mountain Retail shops Free Crystal branded swag Pro deals on gear with 100s of brands Discount Marketplace Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more Employee-only Night Skiing events Employee Housing available, on-mountain and off-mountain Accrued paid time off for eligible positions Group health insurance for eligible positions 401K benefit and generous match with immediate vesting for all staff members over 21 Opportunities for growth, advancement, and year-round employment osition Title:
Tune and Repair Shop Supervisor Business Unit:
Rentals Position Reports to:
Rental & Retail Senior Manager Positions Reporting to this Role:
Ski and Snowboard Repair Technicians Location:
Crystal Mt.
, Washington Wage Range:
$25.
00 - 28.
00 DOE JOB SUMMARYTuning, mounting and repairing of ski and snowboard equipment.
Maintain demo fleets.
Maintain shop equipment.
Provide high standards of service.
Customer service point of sale transactions.
Responsible for cleanliness of work area and maintaining correct till and cash drops.
Maintaining proper inventory levels on Ski and Snowboard Bindings and Parts.
Works with Rental Manager to order shop supplies/inventory including purchasing & receiving inventory.
Is responsible for shops successes and failures, including Employee, Financial and customer feedback.
The Tune & Repair Supervisor is responsible for overseeing a team of up to 6 staff.
You will need the ability to work in a team-oriented environment with an upbeat, enthusiastic personality while assisting guests with all aspects of the Tune process.
You will be responsible for learning about all the products being sold and making product suggestions.
ESSENTIAL SKILLS & DUTIES The position will need a strong business acumen to evaluate business needs and to prioritize work.
To successfully manage your team, you will need a strong dedication to the guest experience, the staff, and the ability to drive the team's success through analytics and benchmarking.
Continual use of KPI's to make business and staffing decisions is critical.
Reaches financial targets and runs reports to measure success.
The Tune and Repair Supervisor must be able to train the team in all tasks and duties including machinery maintenance, staffing, equipment adjustments, use of POS etc.
Responsible for recording sales and transactions on a cash register and providing general customer assistance for Rental equipment and Retail sales.
Efficiency and organizational skills are a must for this fast-paced environment.
Maintains a clean work environment at all times.
Job Requirements:
2
years Tuning experience Passes all ski binding and machinery certifications (certifications will be provided) Be Knowledgeable about our products and inventory Maintains Rental & Demo Skis and Snowboards board fleet Accuracy of cash handling Always maintain a clean and tidy work area Training of technicians in tuning and Mounting of Skis and Snowboards Handles customer issues and responsible for shop NPS scores Pre-season ordering and inventory management PHYSICAL DEMANDS AND WORKING CONDITIONS This position requires us to work evenings, weekends and holidays while in operation.
Able to lift, carry, or otherwise move and position a minimum of 50 pounds on an occasional basis.
Auditory and visual acuity to operate heavy machinery, computers, phones, mobile devices and basic office equipment on a constant basis.
Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations.
With the evolution of this resort and position, the responsibilities of this position may change.
An Equal Opportunity Employer Recommended Skills Business Requirements Commercial Awareness Communication Coordinating Data Analysis Finance Estimated Salary: $20 to $28 per hour based on qualifications.
It's our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road.
We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else.
Events are always on the calendar and friends are always down to play.
Work in the beautiful National Forest, neighboring Mt.
Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.
JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us- whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players.
Find your line, join our team!BIG PEAKS, BIGGER PERKSEmployee perks:
Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
Free Alterra season pass for spouse and dependents 25 & under 50% off window ticket price at IKON partner resorts Free access to Alterra Mountain destinations during time off Free ski-referral letters for employees to use at other mountain resorts during time off Discounted friends & family day-ski vouchers (Up to 85% off) Discounts on Ski & Snowboard Lessons Discounts on Ski & Snowboard Rentals Discounts on Gear Tune-Ups Discounts on Food & Beverage Discounts at Crystal Mountain Retail shops Free Crystal branded swag Pro deals on gear with 100s of brands Discount Marketplace Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more Employee-only Night Skiing events Employee Housing available, on-mountain and off-mountain Accrued paid time off for eligible positions Group health insurance for eligible positions 401K benefit and generous match with immediate vesting for all staff members over 21 Opportunities for growth, advancement, and year-round employment osition Title:
Tune and Repair Shop Supervisor Business Unit:
Rentals Position Reports to:
Rental & Retail Senior Manager Positions Reporting to this Role:
Ski and Snowboard Repair Technicians Location:
Crystal Mt.
, Washington Wage Range:
$25.
00 - 28.
00 DOE JOB SUMMARYTuning, mounting and repairing of ski and snowboard equipment.
Maintain demo fleets.
Maintain shop equipment.
Provide high standards of service.
Customer service point of sale transactions.
Responsible for cleanliness of work area and maintaining correct till and cash drops.
Maintaining proper inventory levels on Ski and Snowboard Bindings and Parts.
Works with Rental Manager to order shop supplies/inventory including purchasing & receiving inventory.
Is responsible for shops successes and failures, including Employee, Financial and customer feedback.
The Tune & Repair Supervisor is responsible for overseeing a team of up to 6 staff.
You will need the ability to work in a team-oriented environment with an upbeat, enthusiastic personality while assisting guests with all aspects of the Tune process.
You will be responsible for learning about all the products being sold and making product suggestions.
ESSENTIAL SKILLS & DUTIES The position will need a strong business acumen to evaluate business needs and to prioritize work.
To successfully manage your team, you will need a strong dedication to the guest experience, the staff, and the ability to drive the team's success through analytics and benchmarking.
Continual use of KPI's to make business and staffing decisions is critical.
Reaches financial targets and runs reports to measure success.
The Tune and Repair Supervisor must be able to train the team in all tasks and duties including machinery maintenance, staffing, equipment adjustments, use of POS etc.
Responsible for recording sales and transactions on a cash register and providing general customer assistance for Rental equipment and Retail sales.
Efficiency and organizational skills are a must for this fast-paced environment.
Maintains a clean work environment at all times.
Job Requirements:
2
years Tuning experience Passes all ski binding and machinery certifications (certifications will be provided) Be Knowledgeable about our products and inventory Maintains Rental & Demo Skis and Snowboards board fleet Accuracy of cash handling Always maintain a clean and tidy work area Training of technicians in tuning and Mounting of Skis and Snowboards Handles customer issues and responsible for shop NPS scores Pre-season ordering and inventory management PHYSICAL DEMANDS AND WORKING CONDITIONS This position requires us to work evenings, weekends and holidays while in operation.
Able to lift, carry, or otherwise move and position a minimum of 50 pounds on an occasional basis.
Auditory and visual acuity to operate heavy machinery, computers, phones, mobile devices and basic office equipment on a constant basis.
Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations.
With the evolution of this resort and position, the responsibilities of this position may change.
An Equal Opportunity Employer Recommended Skills Business Requirements Commercial Awareness Communication Coordinating Data Analysis Finance Estimated Salary: $20 to $28 per hour based on qualifications.
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