Lead Teller (Operations Specialist)

Company Name:
Koch Davis
Lead Teller (Operations Specialists) share responsibility with the Branch Manager for operations within their respective branches. Operation responsibilities include ensuring satisfactory audit ratings, managing critical operational metrics to minimize risks and losses, maintaining high standards for security and account opening activities, helping to ensure the entire branch staff is trained and follows policies and procedures, and operating within the guidelines of company codes of conduct. Along with the rest of the branch, Lead Teller reports to the Branch Manager, support the Branch Manager and help Tellers to accurately handle customer transactions and to provide great customer service. To ensure the needs of the customers, based on customer traffic and branch hours, regularly assist with Teller transactions and may be asked to provide input on the Teller schedule.
Strong working knowledge of branch operations required. Minimum two years experience in retail banking and minimum one-year branch Teller experience required. Extensive experience with customer contact and providing excellent customer service is critical. Demonstrated proficiency in operations, transaction accuracy and Teller referrals, strong probing, communication, analytical, problem solving and decision-making skills to effectively uncover and resolve complex customer and employee issues. Demonstrated leadership skills and regularly goes above and beyond to assist others. Ability to work all branch hours, including Saturday and some evenings required.
High school degree, GED or foreign equivalent required
The Company is leading global financial services. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.

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